FREQUENTLY ASKED QUESTIONS
We strive to ensure that the product you receive matches the description and images shown on our website. However, slight variations in color, size, or packaging may occur due to lighting, screen display differences, or minor manufacturing changes. If you have specific concerns about the product, please contact our customer service team for further details before placing your order.
You can view your sales receipt by logging into your account on our website and navigating to the "Order History" or "My Purchases" section. There, you’ll find a list of your orders with options to view or download your receipt as a PDF. If you checked out as a guest, your receipt was sent to the email address provided at the time of purchase. If you need further assistance locating your receipt, please contact our customer service team with your order details.
To return an item, please follow these steps:
Log into your account and go to the "Order History" section.
Select the order containing the item you wish to return and click "Request a Return."
Follow the prompts to specify the reason for the return and print your return shipping label.
Pack the item securely, including the original packaging and any accessories, and attach the return label.
Drop off the package at the designated shipping location.
Returns are accepted within 30 days of purchase, provided the item is unused, in its original condition, and includes all original packaging. Once we receive and inspect the item, a refund will be processed to your original payment method within 5-7 business days. For further assistance, contact our customer service team.
We aim to restock popular items marked as “out of stock” as soon as possible, but availability depends on our suppliers and inventory planning. To stay updated, you can sign up for restock notifications by clicking the “Notify Me When Available” button on the product page. If the item is discontinued, it may not be restocked, but we’ll suggest similar products when possible. For specific inquiries about an item’s restock status, please contact our customer service team.
We currently ship to most countries worldwide. During checkout, you can enter your shipping address to confirm if we deliver to your location. Some restrictions may apply due to local regulations or shipping limitations. To see a full list of available shipping destinations or for specific inquiries, please visit our Shipping Policy page or contact our customer service team for assistance.
